Privacy Policy

Introduction

BOOK-MY-HSRP ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

Information We Collect

We collect personal information that you voluntarily provide to us when you register for services, express an interest in obtaining information about us or our products and services, or otherwise contact us.

Personal Data

• Name: Your full name as provided during registration
• Contact Information: Email address, phone number, and address
• Vehicle Details: Vehicle number, chassis number, engine number, model, year, color, fuel type
• KYC Documents: Aadhar card, PAN card (uploaded for verification)
• Payment Information: UPI ID, payment screenshots, transaction details

Automatically Collected Information

• IP Address: Your device's IP address for security and fraud prevention
• Browser Information: Browser type, version, and settings
• Device Information: Device type, operating system, and mobile network information
• Usage Data: Pages visited, time spent, and interaction with our services

How We Use Your Information

We use the information we collect for various purposes, including:

• Booking Processing: To process and manage your HSRP booking requests
• Identity Verification: To verify your identity through KYC documents as mandated by government regulations
• Communication: To send you booking confirmations, OTPs, and important updates
• Customer Support: To respond to your inquiries, complaints, and provide assistance
• Legal Compliance: To comply with legal obligations and government regulations regarding vehicle registration
• Service Improvement: To analyze and improve our services, website functionality, and user experience
• Fraud Prevention: To detect, prevent, and address fraud, security issues, and unauthorized activities

Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Contractual Necessity: Processing is necessary for the performance of the booking service contract
• Legal Obligation: Processing is required to comply with government regulations and motor vehicle laws
• Legitimate Interests: Processing is necessary for our legitimate interests in providing and improving our services
• Consent: You have given consent to process your information for specific purposes

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

Government Authorities

As mandated by the Ministry of Road Transport and Highways, Government of India, we share booking and KYC information with authorized government departments for verification and record-keeping purposes.

Service Providers

We may share information with third-party service providers who assist us in operating our website, processing payments, sending emails, and providing customer support. These providers are contractually obligated to protect your information.

Legal Requirements

We may disclose your information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, property, or safety.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• Encryption: All data transmitted between your browser and our servers is encrypted using SSL/TLS technology
• Secure Storage: Your personal data is stored in secure databases with restricted access
• Access Controls: Only authorized personnel have access to your information
• Regular Audits: We regularly review our security practices to ensure data protection
• Secure Uploads: All uploaded documents are stored securely with restricted access

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Specifically:

• Booking Records: Retained for 7 years as per government record-keeping requirements
• KYC Documents: Retained for verification purposes and legal compliance
• Payment Records: Retained for financial auditing and reconciliation
• Grievance Records: Retained for 3 years for reference and resolution tracking

Your Rights

You have the following rights regarding your personal information:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Restriction: Request restriction of processing your information
• Portability: Request transfer of your data to another service provider
• Withdraw Consent: Withdraw consent where we rely on consent for processing

To exercise these rights, please contact us at support@bookmyhsrp.com or call our helpline.

Cookies Policy

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Improve website performance and functionality
• Provide secure authentication for your session

You can control cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our website.

Third-Party Links

Our website may contain links to third-party websites, such as payment gateways, government portals, and social media platforms. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are intended for individuals who are at least 18 years old. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately, and we will take steps to delete such information.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or operational needs. We will notify you of any material changes by posting the updated policy on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions, concerns, or complaints about this privacy policy or our data practices, please contact us:

• Email: grievance@bookmyhsrp.com
• Phone: 1800-XXX-XXXX (Toll-Free)
• Address: Rosmerta Safety Systems Limited, New Delhi, India
• Grievance Officer: Mr. Rajesh Kumar, grievance@bookmyhsrp.com