Refund & Cancellation Policy

Cancellation Policy

At BOOK-MY-HSRP, we strive to provide the best service for High Security Registration Plates. However, we understand that circumstances may change. Please read our cancellation policy carefully:

Before Installation/Processing

• Cancellation within 24 hours of booking: Full refund minus processing fees (₹50)
• Cancellation after 24 hours but before processing starts: 75% refund of the total amount
• Cancellation after processing has started: No refund (processing fee of ₹200 will be deducted)

After Installation

• Once the HSRP has been manufactured and dispatched, cancellations are not possible
• If the product is defective, you may request a replacement under warranty
• No refunds will be issued after installation at the authorized center

Refund Process

If your cancellation request is approved, the refund will be processed as follows:

• Processing Time: 7-10 business days from the date of cancellation approval
• Refund Method: Refund will be credited to the original payment method (UPI, bank account, etc.)
• Transaction Charges: Any gateway charges or taxes will be deducted as applicable
• Payment Gateway Fees: The payment gateway charges (typically 2-3% of transaction value) are non-refundable

How to Cancel a Booking

To cancel your HSRP booking, please follow these steps:

1. Log in to your account or go to the "Track Your Order" page
2. Enter your Booking ID and registered mobile number
3. Click on the "Cancel Order" button
4. Select the reason for cancellation from the dropdown menu
5. Confirm the cancellation request
6. You will receive a confirmation email/SMS with cancellation details

Alternatively, you can contact our customer support at support@bookmyhsrp.com or call our helpline.

Non-Refundable Situations

Refunds will not be issued in the following cases:

• Incorrect information provided during booking (wrong vehicle number, owner name, etc.)
• Failure to complete KYC verification within the stipulated time
• Duplicate booking requests for the same vehicle
• Booking made for a vehicle that already has HSRP installed
• If the vehicle registration is under dispute or invalid
• If the booking was made with fraudulent intent or using unauthorized payment methods
• Cancellation requested after the plate has been manufactured and dispatched

Rescheduling Policy

If you need to reschedule your HSRP installation appointment:

• Free Rescheduling: Up to 2 free reschedules are allowed within 30 days of booking
• Additional Reschedules: ₹50 per reschedule will be charged
• Last-Minute Reschedule: Changes within 24 hours of appointment may incur additional charges
• No-Show Policy: Failure to appear for the scheduled appointment without prior notice may result in cancellation of booking

Warranty and Replacement

HSRP plates come with a warranty against manufacturing defects:

• Warranty Period: 1 year from the date of installation
• Coverage: Manufacturing defects, fading of reflective sheeting, peeling of hologram
• Not Covered: Damage due to accidents, improper handling, vandalism, or normal wear and tear
• Replacement Process: Contact support with photos of the defective plate for verification

Contact for Refund Queries

For any questions regarding refunds or cancellations, please reach out to us:

• Email: refunds@bookmyhsrp.com
• Phone: 1800-XXX-XXXX (Toll-Free)
• Grievance Officer: Mr. Rajesh Kumar, grievance@bookmyhsrp.com
• Working Hours: Monday to Saturday, 9:00 AM to 6:00 PM